Shipping policy

At That Silicone Tool, we strive to ensure a smooth and efficient shipping experience for all our customers. Please review our shipping policy to understand how we handle orders, deliveries, and associated costs.

1. Processing Time

1.1 All orders are processed within 1-3 business days after payment has been confirmed.
1.2 Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Destinations

2.1 We currently ship to the following regions:
    •    Australia
    •    New Zealand
    •    United States
    •    Europe
    •    United Kingdom

If your location is not listed, please contact us at info@thatsiliconetool.com.au for assistance.

3. Shipping Methods and Delivery Times

3.1 Delivery times vary depending on the shipping destination and method selected at checkout. Estimated delivery times are as follows:
    •    Australia: 3-7 business days
    •    New Zealand: 7-10 business days
    •    United States: 10-14 business days
    •    Europe: 10-14 business days
    •    United Kingdom: 10-14 business days

3.2 Please note that delivery times may be impacted by external factors such as customs delays, public holidays, or unforeseen courier disruptions.

4. Shipping Costs

4.1 Shipping costs are calculated at checkout based on the shipping destination, order weight, and selected shipping method.
4.2 Any import duties, taxes, or customs fees are the responsibility of the customer and will not be covered by That Silicone Tool.

5. Order Tracking

5.1 Once your order has been shipped, you will receive a confirmation email with tracking information.
5.2 Please allow up to 24-48 hours for tracking updates to appear on the courier’s website.

6. Undelivered or Lost Packages

6.1 If your package is delayed or lost, please contact us at info@thatsiliconetool.com.au, and we will work with the shipping carrier to resolve the issue.
6.2 That Silicone Tool is not responsible for packages that cannot be delivered due to incorrect or incomplete addresses provided by the customer.

7. Changes to Orders

7.1 If you need to make changes to your shipping address or order details after placing an order, please contact us at info@thatsiliconetool.com.au as soon as possible.
7.2 Changes may not be possible once the order has been shipped.

8. Contact Information

If you have any questions or concerns about your order or our shipping policy, please contact us:
Email: info@thatsiliconetool.com.au